As a Service Coordinator you are responsible for planning, coordinating, and reporting all activities of our service operations, including scheduling,dispatching and customer service. You are involved in service and maintenance projects from start to finish. You continuously interactwith our customers, agents, service regions and our Service Engineers and you are the first point of contact for our customers duringservice execution.

Your tasks
• Coordinate Service Operations: Oversee scheduling, dispatching, and customer service to ensure timely and efficient service delivery.
• Plan and Manage Service Jobs: Develop detailed plans for each service job, covering Scope, Time, Cost, Quality, and Risk.
• Monitor and Assign Tasks: Track service requests, assign appropriate service engineers/technicians, and ensure efficient task execution.
• Maintain Accurate Records: Keep detailed records of service requests, work orders, customer interactions, and service reports.
• Collaboration and Process Improvement: Work closely with internal teams to improve service delivery processes and implement operational enhancements.
• Spare Parts Management: Order and dispatch spare parts upon customer or site request to ensure job continuity.
• Customer and Management Communication: Maintain regular communication with customers, provide updates, and report weekly to management on service progress, costs, and issues.
• Support: Collaborate with technical support teams to resolve customer and site issues, ensuring effective after-sales support.

Your qualifications
• Service coordination experience or interest in pursuing this role.
• Technical education or extensive relevant work experience.
• Knowledge of or interest in maritime operations and products.
• Familiarity with ERP systems (AXAPTA preferred), MS Excel, and file-sharing tools.
• Experience in commercial and customer-oriented roles.
• Strong verbal and written communication skills in English.
• Ability to communicate ideas clearly and professionally.
• Ability to work under pressure, meet deadlines, and collaborate effectively in a team.

We offer
• Drive: We support you in pushing technical boundaries.
• Focus: We engage in dedicated project and product developments.
• Empower: We offer flexibility to deliver within project frameworks.
• Inspire: We work as a friendly, diverse, and international team with an open-door policy.
• Develop: We invest in knowledge development through courses and opportunities with cutting-edge technology.
• Deliver: We focus on results-oriented deliveries while maintaining a healthy work-life balance.

Are you interested in the position and still have questions? Please do not hesitate to contact us.